Adore 360 Ltd Terms and Conditions
1. General travel package terms
Adore 360 Ltd (Adore 360 below) applies the General Terms and Conditions for Package Travel (GTCPT below) – found behind this link – which have been negotiated by the Association of Finnish Travel Agents and the consumer ombudsman. The terms are applied to contracts signed beginning 1 July, 2018. The terms have been compiled in congruence with the obligatory guidelines of the directive on package trips and combined travel arrangements (EU 2015/2302) and the Act on Travel Service Combinations. In addition, we abide by additional and special terms detailed below.
2. Adore 360 additional and special terms
Adore 360 Ltd shall apply the Act on Travel Service Combinations and the GTCPT, as well as these additional and special terms.
The responsible tour operator for the package trips is Adore 360, which has put up collateral against insolvency with the Finnish Competition and Consumer Authority (KKV). Adore 360's registry number at the KKV is 1016/18/Mj.
Adore 360 is a member of the Association of Finnish Travel Agents. Our membership number is 48218.
1. Transactions and arising a contract
The traveler has the obligation to check the travel confirmation documents and inform the company of any potential mistakes prior to completing the transaction.
A contract arises when a traveler who has booked a trip pays Adore 360 an advance starting from 200 euros per person. The full price of the trip will be paid 45 days before the start of the trip. An invoice for the booking fee will be primarily delivered to the customer via email. The fee is paid by giro transfer according to the information in the travel confirmation documents.
If the trip is booked less than 45 days before the trip's commencement, the full price of the trip is charged, unless otherwise specified.
By paying a booking fee, the customer accepts the conditions of the GTCPT and Adore 360's additional and special terms.
The tour organiser retains the right to terminate the contract if the customer has not paid the price of the trip or a predetermined increment of it on the agreed upon date of payment. Following successful payment of the booking fee the contract arises and Adore 360 has the right to cancellation costs detailed in the additional and special terms.
2. Travel documents
Travelers must indicate their name information exactly as it appears on their passports. Renaming tickets and other travel documents accrues a modification fee of 100 euros per person, not including service provider fees.
The traveler is responsible for the acquisition of the relevant travel documentations, most often a valid international passport, which is required on a majority of our package trips. We recommend maintaining a passport that is valid through to six months after the trip has concluded, as it is a requirement in many countries. The traveler is responsible for managing the validity and condition of their passport, as well as ensuring that it contains enough blank pages for possible visas or stamps.
The traveler will secure the necessary visa documentation, unless otherwise specified.
Customers are asked to check the passport and visa requirements from the embassy of the destination country well in advance before the trip. See the homepages of the Ministry of Foreign Affairs and missions worldwide for more information.
3. Sending travel package tickets
Tickets are sent to the traveler by email as agreed. The traveler is responsible for informing Adore 360 if the documents fail to arrive via email in the time agreed. Sending the documents by mail accrues the actual cost of delivery. Adore 360 will not reimburse customers for travel documents misplaced by the mail service.
4. Terms of cancellation
Due to the special nature of our trips, we apply terms of cancellation that deviate from GTCPT subchapter 4.1. These cancellation terms are applied regardless of the reason for trip cancellation.
If the traveler cancels their trip, the ensuing cancellation fee will include potential actual cancellation costs, a reasonable reimbursement for trip planning work already invested, and 180 euros per person in office expenses in accordance with the travel organiser's pricing guidelines.
If the traveler cancels part of the services included in the travel package, the traveler will be charged for the actual cancellation costs and 180 euros per person in office expenses.
Travelers are to contact Adore 360 immediately if a cancellation is necessary.
The charged additional service and credit card fees are not returned to the customer.
5. Costs of modification and delivery of travel contract
If the traveler alters the agreed travel contract in accordance with GTCPT section 7, Adore 360 will charge the traveler for potential actual costs, a reasonable reimburseent for trip planning work already invested, and modification fee of 100 euros per person.
Cancelling a prior modification is also understood as a new modification.
Travelers are to contact Adore 360 immediately if a modification is necessary. Correcting errors later may accrue costs (such as changing an inaccurate name or purchasing a new ticket if the name cannot be changed).
6. Changes made by Adore 360
If, for any external reason, Adore 360 must alter the booking, the customer must respond within seven days of receiving word of the change to confirm if they accept the change(s) or not. Failure to respond is understood by Adore 360 as confirmation of acceptance.
7. Airport and tourism fees
The price of the trip includes all taxes that are payable before departing.
Obligatory cash-only departure fees or visas at various airports are not included in the price of the trip.
In many cities and destinations, travelers taking accommodations are charged a tourism tax or fee, whose amount depends on the quality of the the accommodations and the length of the traveler's stay. If these fees cannot be covered in the price of the trip beforehand, they will be paid directly to the accommodation service provider.
If the traveler makes use of only a part of the services they booked, no repayment may be applied for the unutilised services.
9. Traveler's responsibility to check documents
The traveler has the responsibility to check the veracity and validity of their travel documents.
The traveler must also double-check the spelling of their names and make sure they are in possession of the relevant travel documents.
10. Schedule changes and special destination conditions
The tour operator retains the right to make changes in itinerary that may result from e.g. air or land transport schedule delays or special conditions at the travel destination.
11. Price changes and final price of trip
The trip prices are indicated without commitments and are based on the exchange rates valid on the pricing day of each trip. We reserve the right to price changes in compliance with GTCPT part 8.
Luggage transport is organised according to standing regulations at each transport company, which may regulate the size and quantity of luggage items if they so see fit.
We recommend acquiring travel insurance protection for your luggage in case it is lost, delayed en route, or damaged.
13. Insurance protection
The trip operator is not resposible for any voluntary insurance contracts the traveler may need. Travelers are required to personally manage their insurance and its coverage in cases such as cancellation protection. For this reason the trip operator urges the traveler to acquire travel insurance that has adequate coverage for personal injury and property damage. Contact your insurance company for more information.
14. Separate services
When a service is booked as a single travel service separately from a travel package booking and any travel package contract, the reserved service is not part of the travel package and counts as an outsourced product. In such situations the service is not subject to travel package rights detailed in EU directive 2015/2302 and Adore 360 is not responsible for the proper execution of these outsourced travel services.
Separate services, such as activities, are arranged at the traveler's request. The price of the separate service does not include the Adore 360 price list booking fee of 50 euros per service, when the customer has determined a specific service that does not require planning work from Adore 360.
For separate services that do require Adore 360 to employ planners, the price of the service is assessed trip by trip. In these cases the separate booking fee is waived.
Bookings and reservations are binding following written confirmation. The service provider's booking and sales conditions are in effect from the moment of contractual confirmation.
In cases of requested modification or cancellation, clauses 4 and 5 of Adore 360's additional and special terms.
15. Traveling with children
You can inform yourself of travel-related basics together with your child on the website of the Ministry of Foreign Affairs, https://um.fi/parental-consent-for-a-child-s-holiday-travel. According to Finnish law, if a child is in the joint custody of both their parents, they decide together on all matters related to the child, and no other guardian (or other person) has the right to bring a child abroad without the consent of the other guardian(s). Transport companies, accommodation service providers, and travel destination authorities may deny a minor (under 18 years) from traveling without their guardian(s). The travel requirements for a minor must always be checked via the authorities in the countries of origin, destination, and transit, because some countries has particular guidelines as to the nature of the proof of consent.
A minor traveling without a guardian must possess a letter of permission signed by a guardian; formal guidelines for this letter vary. The traveling minor must take the permission letter along with them on their trip and present it to authorities, transport company employees, or accomodation services if requested. The customer retains the responsibility to send the letter of permission to the tour operator.
Travelers must inform Adore 360 immediately of errors found concerning travel dates, travel and accommodation information, and other possible services.
Due to the fact that brochures from different countries and information on third-party websites may contain inaccuracies, the tour operator claims responsibility only for the content of its own brochures, websites, and travel programs. The organiser reserves the right to alter the information it presents online as well as the terms and conditions of contracts prior to their arising. Adore 360 is not responsible for any changes occurring outside its control nor for any potential typographical errors on the website or in the terms and conditions at hand.
Adore 360 is not responsible for the prevailing weather conditions at any target destination or for any potential changes to travel programs arising from force majeure.
Finnish Competition and Consumer Authority
Siltasaarenkatu 12 A
phone: 029 505 3000
Responsible tour operator
Adore 360 Ltd
Johanneksenrinne 1 B 49
phone: +358 40 564 6717
These Adore 360 special terms and conditions have been updated on 14 June, 2020 and are valid until subsequent notice. Adore 360 Ltd reserves the right to change or delimit these terms and conditions.
Adore 360's service prices
Modification fee: indicated in the service agreement
Office expenses: indicated in the service agreement
Planning work: indicated in the service agreement
Separate service booking fee: indicated in the service agreement
Cancellation fee: actual cancellation costs, reasonable compensation for Adore 360's planning work, office expenses
Billing fee: 5 euros per bill
Bill valuation: 10 euros per bill
In accordance with the law on payment services, we charge a commission for all credit card transactions. For American Express and Diners Club customers this commission is three percent of the price of the trip. In trips with marginal tax rates, 24 percent VAT is added to the commission.